Return policy

R E T U R N S

  • All products offered by musmus.pl may be returned within 10 days of receiving the parcel. Please contact our Client Services by an email sklep@musmus.pl. Your application should contain buyer’s full name, an order number, the name of the product and buyer’s bank account number.
  • The item has to be sent back in its original packaging to the address:

              MUS MUS  

              ul. Konduktorska 8/15   

              00-775 Warszawa Poland

  • Remember to include the proof of purchase (invoice) which arrived with your order.
  • The client is responsible for return the parcel at her/his own cost. We do not accept any deliveries sent back, paid on delivery (COD).
  • When we get the parcel back, the client will receive a refund (the returned products cost) as soon as possible. Shipping fees are not refundable.
  • The item has to be sent back in its original state, unused and clean, with all of its tags intact, free of any smells such as lotions, perfumes etc.
  • Complaints regarding the difference in the appearance of the received goods ordered arising from the difference in parameters of the monitor, in particular the difference in colors and shades, do not constitute grounds for complaint and return the goods.
  • If in doubt, do not hesitate to contact us sklep@musmus.pl.

 

E X C H A N G E S

  • Complaints are dealt with in accordance with the Act of 27 June 2002 on the specific conditions of consumer sale and changes of the Civil Code (Journal of Laws No. 141, item. 1176, with further changes).
  • The complaint should be reported within two months from the observation of non-conformity with the contract to the email address sklep@musmus.pl. Otherwise the client loses the rights to complaints.
  • The item has to be sent back in its original packaging to the address:

               MUS MUS  

               ul. Konduktorska 8/15   

               00-775 Warszawa Poland

  • Remember to include a letter informing about the reason for complaint, complaint request and the proof of purchase (invoice).
  • Complaints relating to mechanical damage during transport will be considered only on the basis of a complaint protocol drawn up in the presence of the deliverer. If the shipped parcel has any damages sustained during transport, looks incomplete or is not in line with an order, the Client can refuse to collect it and must report it to the courier. The Client must obtain from the courier written confirmation that there has been a refusal to accept the shipment as a result of damage.
  • Our online shop is not responsible for the consequences of random events over which he had no control over, which prevented or made more difficultthe performance of the agreement.
  • In the case of a justified complaint, after its recognition, the damaged item will be repaired or replaced by another, full-valued, and if it is impossible (for example, due to lack of good on stock), the online shop will reimburse all the transaction costs incurred by the client.
  • The seller will provide written reply to the filed claim within 14 days after receiving the returned package.
  • Complaints regarding the difference in the appearance of the received goods ordered arising from the difference in parameters of the monitor, in particular the difference in colors and shades, do not constitute grounds for complaint and return the goods.

We do not accept any deliveries sent back, paid on delivery (COD).

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